1. Return & Refund Policy

At Riazone, we aim to provide a reliable and convenient shopping experience. This Return & Refund Policy explains when a customer may request a return, replacement, exchange, or refund.

Open Box & Closed Box Policy:

Open Box Packages:

· Some packages are delivered as Open BoxWhat Open Box means:

·Customers are allowed to open the  box for verification.

·Customers can verify

·Correct product received

·Correct quantity received

Important Notes for Open Box Deliveries:

·Customers must not tear seals or open branded packaging.

·Only visual verification of product presence and quantity is allowed.

·Customers must check items before accepting delivery.

·Complaints raised after delivery for Open Box packages will not be accepted.

·Exceptions, if any, will be evaluated casebycase.

Closed Box Packages

What Closed Box means:

·Neither the box nor the inner box can be opened.

·All seals must remain intact.

·Delivery agents are not permitted to open or break seals under any circumstances.

·Customers must pay the delivery rider first (if not prepaid) before receiving the product.After receiving parcel, customer must have to take a unboxing video & provide us if need.

1. When Can a Product Be Returned?

A customer may request a return if the delivered product:

·Is damaged or defective

·Is different from the product ordered

·Is incomplete or missing an essential item or accessory

·Does not reasonably match the product description or specifications shown on Riazone

·Has another verified issue covered by the applicable return terms

Standard Return Period: Customers must submit a return request within 24 hours of receiving the product. Requests submitted after this period may not be accepted, except in exceptional circumstances at the discretion of Riazone.

2. Return Conditions

To qualify for a return, the product should generally:

·Be in the condition in which it was delivered

·Be unused, unless the reported defect can only be identified after use

·Include original packaging, tags, accessories, manuals, and other supplied items

·Not have been damaged through misuse, negligence, modification, or improper handling

·Match the product originally delivered

Riazone may reject a return if the product has been improperly used, intentionally damaged, altered, or returned with missing components.

3. How to Request a Return

Customers may request a return through their Riazone account, where available, or by contacting Riazone Customer Support.

Customers may be asked to provide:

·Order number

·Original receipt

·Product details

·Reason for return

·Photos or videos of the product

·Other information required to assess the issue

Riazone will review the request and inform the customer of the next steps.

4. Return Collection

For an approved return, Riazone will arrange collection or provide appropriate return instructions.

Returned products will be received at a designated facility for inspection.

Customers should keep the original packaging and accessories until the return process is completed.

5. Product Inspection

Returned products may be inspected before a refund, replacement, or exchange is approved.

The inspection may include checking the product's:

·Condition

·Identity and specifications

·Serial number or identifying information, where applicable

·Packaging and accessories

·Signs of use or customer-caused damage

·Match with the product originally delivered

·Reported issue

Riazone may consult the relevant vendor during the review process.

6. Refund Eligibility

A refund may be provided when:

Riazone is unable to deliver the ordered product.

1.A different product is delivered without the customer's prior agreement.

2.The product received is confirmed to be faulty or defective.

3.The product is confirmed to have been damaged before or during delivery.

4.An order is cancelled by Riazone or the relevant vendor and the customer is entitled to a refund.

5.A return is approved following inspection.

6.Another situation covered by the applicable Riazone return terms applies.

The refundable amount will depend on the circumstances and applicable payment, delivery, promotional, and return terms.

7. Refund Process

1. Once a return is approved, Riazone will initiate the applicable refund.

2. If the customer cancels the order for any reason during the cashback offer or fails to deliver the  product, the Riazone authority will refund the cashback amount minus the cashback amount.

Advance-Paid Orders

Approved refunds for advance-paid orders will generally be processed within 7–10 working days. The time required for the funds to reach the customer's account may vary depending on the bank, payment gateway, mobile financial service provider, or other payment institution.

Cash on Delivery Orders

For approved COD refunds, Riazone may provide the refund through an available electronic payment method, such as a mobile financial service or bank transfer.

Customers may be required to provide accurate payment details. Approved COD refunds will generally be processed within 7–10 working days, subject to the relevant payment provider's processing time.

8. Order Cancellation

Customers may request cancellation before an order is dispatched, subject to the order status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

If Riazone or a vendor cancels an order for a reason not attributable to the customer, any eligible advance payment will be refunded according to this policy.

9. Exchange or Replacement

Where applicable, Riazone may offer an exchange or replacement instead of a refund.

Replacement is subject to product availability and successful inspection of the returned item.

If the same product is unavailable, Riazone may provide another appropriate resolution or process an eligible refund.

10. Customer Responsibilities

Customers are requested to:

·Check products as soon as possible after delivery

·Keep original packaging and accessories until the product has been checked

·Report problems within the applicable return period

·Provide accurate information when submitting a return request

·Avoid unnecessary use, modification, washing, repair, or alteration before the return request is reviewed

·After receiving parcel, customer must have to take a unboxing video & provide us if need.
11. Policy Updates

Riazone may update this Return & Refund Policy from time to time.

The latest version published on the Riazone website will apply from its stated effective date.

12. Contact Us

For return, refund, cancellation, or order-related assistance:

RiazoneShyamoli, Dhaka, Bangladesh
Email: [email protected]
Phone:  01805890389