At Riazone, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

How We Collect Your Information

When you visit Riazone, create an account, place an order, or contact us, we may collect information such as your name, mobile number, email address, delivery and billing address, order details, and other information you provide.

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity.

How We Use Your Information

We may use your information to:

• Process and deliver orders
• Process payments, returns, and refunds
• Provide customer support
• Manage customer and vendor accounts
• Improve our website and services
• Prevent fraud and misuse
• Send important order and service updates
• Send promotional communications where permitted

You may opt out of promotional communications at any time.

Sharing Information with Service Partners

As a multi-vendor marketplace, Riazone may share necessary information with selected service providers, including approved vendors, delivery and logistics partners, payment gateways, banks, mobile financial service providers, technology providers, and customer service partners.

Information will be shared only when reasonably necessary to provide the relevant service.

Riazone may also disclose information where required by law or where necessary to prevent fraud, misuse, or protect the rights and safety of customers, vendors, and the platform.

Keeping Your Information Safe

Riazone takes reasonable security measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices

You may contact Riazone to update or correct your personal information, ask questions about how your information is used, or raise a privacy-related concern.

Where applicable, you may also request deletion of your personal information, subject to information that Riazone is required to retain for legal, transactional, security, or legitimate business purposes.

Contact Us

For privacy-related questions or requests:

Riazone
Shyamoli, Dhaka, Bangladesh
Email: [email protected]
Phone: 01805890389